The Westlinks Online Scheduler application provides functionality to route incoming phone calls to agents scheduled to be on-call. If the first priority agent is unable to take the call then it will roll over to a second or third priority (there is no limit) agent. If no agents ultimately answer the line then the call is routed to a pre-recorded greeting ending in taking a voicemail recording.

Users are assigned one of the following roles by the Administrator. Based on their assigned role, logged in users will be granted various access levels.

• Administrator
  
  • Add/remove users
  • Assign roles to users
  • Manage schedules
• Manager
  • Manage Scheules
• Helpline Agent
  • Edit profile
  • Manage personal schedule preferences
• Guest
  • Limited read-only access